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About Us Ticket Angels are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Ticket Angels
Communication Centre Par Moor Road Par Cornwall PL24 2SQ United Kingdom
Phone: 0844 412 3191
Fax:
Email: orders [at] ticketangels [dot] co [dot] uk
My VAT Registration Number
Company number: <Put company number here> |
Making A Purchase Terms and Conditions 2009
Your use of and purchase of tickets from this site is governed by the Terms and Conditions set out below. These are General Terms and Conditions. Event Specific Terms and Conditions over ride these Terms and Conditions here with, which are provided with each specific event.
· Tickets are only valid when purchased from www.ticketangels.co.uk or an authorised event specific outlet.
· Ticket Angels etickets each have a unique barcode on them which will be scanned when you get to ticketing. If the barcode on your ticket has already been scanned you will not be admitted. Make sure you keep your tickets in a safe place like you would cash, and protect it just like you would any other ticket. If more than one copy were to arrive, the barcode scanner will alert the attendant that the ticket has already been scanned. If there is a dispute, the purchaser's name and the last four-digits of the credit card will be used to make the purchase is on each ticket.
· If you choose to have your ticket sent by post and they are subsequently lost in the post and duplicates are arranged for collection at the box office, these will only be given out to the cardholder upon production of the card that was used to make the booking.
· Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act, venue or show time). Specific Terms and Conditions for each event are supplied with each ticket. These Terms and Conditions are for general purposes and Event Specific Terms and Conditions over ride these Terms and Conditions from here in.
· Ticket Angels cannot accept your order until you have paid for it in full. Upon payment, Ticket Angels will confirm acceptance of your order by e-mail which will be sent to the e-mail address you provide on your order details or by post. Whether or not you receive the e-mail, Ticket Angels acceptance of your order will create a legally binding contract between us. Ticket Angels reserves the right not to supply you at its discretion in which event any sums you have paid will be refunded.
· In the event of the cancellation of an event by the organiser/promoter (i.e. a cancellation due to circumstances beyond Ticket Angel's control), Ticket Angels will only refund the face value of the ticket, excluding booking fee. Ticket Angels will use best endeavours to contact purchasers either by phone, email or in writing (using the details provided at the time of ordering) and advise them to return the tickets. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Ticket Angels cannot guarantee that they will inform the customer of any changes to the event date, time or venue.
· If an event is moved from its advertised venue and / or the date is changed, tickets already purchased may remain valid should the customer wish to attend the revised event. If not, Ticket Angels will refund the face value of the tickets. Ticket Angels will notify all purchasers by phone, email or in writing (using the details provided at the time of ordering) to advise on the validity of the tickets and the procedure for obtaining a refund. Refund requests will usually be accepted up until 1 week prior to the revised event, or 3 days after notification of the change (whichever is the later) unless otherwise notified. In the event of a change at short notice (within 1 week of the event) Ticket Angels will notify purchasers of the conditions that apply, and offer a refund if these are not agreeable. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Ticket Angels cannot guarantee that they will inform the customer of any changes to the event date, time or venue.
· Should the headline artist not appear or if the line up or content is substantially changed from the advertised line up or content (concerts only), then Ticket Angels will refund the face value of the tickets.
· Ticket Angels do not receive the tickets for your order from the event organiser, and cannot arrange for the tickets to be collected
· Ticket Angels despatch your order to the wrong address and cannot provide replacement tickets
· Ticket Angels do not despatch your order and do not arrange for the tickets to be available for collection
· Ticket Angels despatch the wrong order, ie wrong event / wrong type of tickets
· No duplicate tickets will be issued to replace lost or stolen tickets.
· Customers are advised to check their purchase upon receipt.
· It is the responsibility of the customer to inform Ticket Angels of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
· The right to admission to an event is reserved by the promoter and event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. Ticket Angels would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
· If it becomes impractical to post tickets out, due to the proximity of an event or circumstances beyond our control, we reserve the right to make tickets available for collection at the venue immediately prior to the event. Customers will be notified by phone, email or in writing (using the details provided at the time of ordering) if this becomes necessary.
· Events and ticket type where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all information that applied to event/ticket you are booking and carry appropriate proof of age if appropriate.
· By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification.
· If a customer orders more tickets than the maximum allowed, as indicated during the booking process, we reserve the right to cancel the order. The maximum applies per person/card/household.
· If tickets that are despatched are returned to Ticket Angels as "addressee unknown", we reserve the right to cancel the order.
· When tickets are being collected at the box office, we ask that the cardholder presents the card that the tickets were booked on as identification. Any other forms of I.D or letters of authorisation are taken at your own risk and may result in the tickets being withheld at the box office.
· In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.
· We will not share your personal information for marketing or any other purposes without your consent unless where required by law. We will always respect your privacy and any personal communication between you and ourselves. We will always comply and adhere to any data protection legislation currently in force.
· Audiences may be subject to continuous high sound levels and strobe lighting will also be used. Prolonged exposure to loud noises and music may permanently affect your hearing.
· Your statutory rights are not affected.
· If any part of these Terms and Conditions is found to be an unenforceable matter of law, all other parts of these Terms and Conditions are not affected and will remain in force.
· Choice of Law- English law applies to these terms and conditions and any contract between us and the English Courts have jurisdiction over any disputes between us.
· Definitions -In these Terms and Conditions, "Ticket Angels" means Ticket Angels Ltd. "You" and "Your" means the person ordering tickets subject to these Terms and Conditions. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0844 412 3191 (International +44 0844 412 3191) or fax us on or write to us at Communication Centre Par Moor Road Par Cornwall PL24 2SQ United Kingdom |
Privacy Policy Ticket Angels do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
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